Privacy Policy

This privacy policy (“Policy”) describes how Therapy Excellence (“we,” “us,” or “our”) collects, uses, shares, and protects information when you visit and interact with our website therapyexcellence.com and any related subdomains or services (collectively, the “Site”). By accessing or using the Site, you agree to the terms of this Policy.

1. Information We Collect

Personal Information You Provide

We collect personal information you voluntarily submit when you interact with the Site, including:

• Name
• Email address
• Phone number
• Postal address
• Appointment requests
• Contact form submissions
• Any other information you choose to provide

This information may be collected when you:

• Contact us via forms
• Sign up for newsletters or updates
• Request services or consultations

Automatically Collected Information

We also collect information automatically when you visit the Site, including:

• IP address
• Browser type and version
• Operating system
• Pages visited
• Time and duration of visits
• Referring and exit pages

This data may be collected using cookies, web beacons, and similar technologies to help us understand usage patterns and improve the Site.

Cookies and Tracking Technologies

Cookies are small text files stored on your device that help us recognize users and track site activity. We use both session cookies and persistent cookies to:

• Make the Site function
• Remember preferences
• Understand how the Site is used

You can disable cookies through your browser settings, though some features of the Site may not work correctly without them.

2. How We Use Your Information

We use collected information for purposes including:

• Responding to inquiries and contact requests
• Providing services and appointments
• Improving our Site and services
• Sending updates or communications you request
• Internal analytics and trend analysis

We do not use your personal information for purposes unrelated to the operation of this Site or our services without your consent.

3. How We Share Information

We may share your personal information:

With third-party service providers who assist with operations (e.g., hosting, analytics)
To comply with legal obligations or protect rights
In connection with a business transition (e.g., merger, sale)

We do not sell or rent your personal information to unaffiliated third parties for direct marketing.

4. Third-Party Tools and Links

Our Site may use third-party tools (such as Google Analytics) to analyze usage and improve performance. These tools may collect information about your interaction with the Site. For details about their data practices, you should review those providers’ own privacy policies.

If you follow links from our Site to third-party websites, this Policy does not apply to those sites. We encourage you to review the privacy policies of any external sites you visit.

5. Data Retention

We retain personal information as long as necessary to fulfill the purposes described in this Policy, unless a longer retention is required or permitted by law.

6. Security

We implement reasonable physical, technical, and administrative safeguards to protect personal information. However, no system is completely secure, and we cannot guarantee absolute protection.

7. Children’s Privacy

The Site is not directed to children under 16 years of age, and we do not knowingly collect personal information from individuals under 16.

8. California Privacy Rights

Under California law (such as CalOPPA), residents may request information about the personal information we share with third parties for direct marketing purposes. Please contact us using the details below to make such a request.

9. Updates to This Policy

We may update this Policy from time to time. The Effective Date at the top of this page will reflect when changes were made. Continued use of the Site after changes constitutes acceptance.